ServiceNow SME
ECS Corporate Services

ECS is a federal contractor. As such, we are subject an Executive Order requiring all employees of federal contractors to be fully vaccinated for COVID-19 by January 4th, 2022. Therefore, by applying for this position, you understand that you will be required to verify that you have been, or will be, fully vaccinated by January 4th, 2022, or to verify that you cannot be vaccinated due to a legally recognized exception to the vaccine mandate set forth in the Executive Order.

Note: An individual is not considered to be fully vaccinated until two weeks after receiving the second vaccine dosage in a vaccine regimen involving two vaccines.

The above does not apply to personnel applying to United States Postal Service positions, however, as an ECS employee you will be required to complete the ECS COVID-19 survey to be compliant with Executive Order 14024.

ECS is seeking a ServiceNow SME to work in our Washington, D.C. office. Please Note: This position is contingent upon contract award.

Job Description:
Responsibilities include:

• Solution architect - performs ServiceNow technical demos
• Build customer roadmaps
• ITSM application implementation
• Responsible for creating requirements for Service Desk, Incident Management, Change Management and Service Level Management
• Statistical analysis for help desk process using Six Sigma
• ITIL Subject Matter Expert

Required Skills:

• Bachelor's degree
  • A degree from an accredited College/University in the applicable field of services is preferred. four additional years of relevant experience in lieu of a college degree is required. If the individual's degree is not in the applicable field, then four additional years of related experience is required.
• 23+ years of experience
• A minimum of thirteen (13) to twenty (20) years' relevant experience.
• Works on high-visibility, or mission critical aspects of a given program, and performs all functional duties independently.
• Oversees the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job.
• Special credentials (licenses and/or certifications)

Desired Skills:

• Desired certifications such as:
• ITIL IT Service Management Model Certified V2
• ITIL Foundation V3
• ITIL Foundation V4
• HP ServiceCenter 6X Software Essentials
• HP Service Manager 7x/9x
• ServiceNow System Admin
• ServiceNow Implementation Specialist
• Six Sigma Green Belt Certified

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

This job has expired.