Shanor Electric Project Manager
NOCO

Orchard Park, New York

This job has expired.


What We Are Looking For

The primary function of the Project Coordinator is to effectively plan, organize and schedule new home electrical selections. The Coordinator is directly responsible for identifying customer needs to develop and fill orders that maximize Shanor product offerings and services.

We are searching for a candidate that has a passion for customer service and project management, is able to time manage in a fast-paced environment and is interested in employee growth. If you are searching for a career with an organization that rewards performance and provides a stable and supportive environment, the Shanor may be the place for you!

What You Will Do

  • Handle calls from prospective or existing home buyers.
  • Schedule appointments and set expectations with buyers.
  • Assisting Design Consultants/Buyers with pulling selections.
  • Coordinate with Purchasing Department to ensure special order selections are acquired in a timely manner.
  • Coordinate with Receiving Department to ensure selections are coordinated to fill sales orders.
  • Coordinate with Shipping Department to ensure timely deliveries to meet builder construction schedules.
  • Create and maintain home buyer files.
  • Effectively handle incoming service requests via email and over the phone from homeowners in an expedient and professional manner.
  • Log all warranty service requests via phone and email received from homeowners.
  • Assist with Showroom sales coverage as required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company.

What You Will Need
  • Two years relevant experience, Associate's degree preferred
  • Highly motivated and disciplined self-starter with excellent follow-up
  • Demonstrated record of exceptional time and task management in a fast-paced environment
  • Comfortable on the phone and excellent verbal communication skills are essential.
  • A sense of urgency to respond to customer calls and relay information to Team Members.
  • Provide an exceptional level of customer service to internal and external customers.
  • Able to remain calm and professional when dealing with conflict and set appropriate expectations.
  • Experience effectively utilizing MS Outlook, Word and Excel, including compiling spreadsheets and reports.
  • Ability to multi-task effectively
  • Ability to acquire new program skills as needed to perform job functions (Microsoft NAV)
  • Strong analytical and problem-solving skills to maintain profitable sales
  • Ability to function well in a fast-paced environment
  • Proficient with Microsoft Office Suite or related software
  • Able to sit for prolonged periods at a desk and work on a computer
  • Able to lift up to 25 pounds at times.
  • Must be able to travel locally

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