Specialist, Claims Reverse Servicing
PHH Mortgage

Job Description

Reporting to the Senior Manager, Non-Performing Claims, the Claims Specialist will be responsible for reconciling and analyzing corporate expenses and credits. This position is also responsible for posting corporate expenses and credits to the Hermit system and ensuring they are coded correctly and deemed claimable to HUD. Position is responsible for analyzing and identifying compliance and/or non-compliance with HUD's 8 curtailable events. This position may be responsible for validating the curtailable event dates and obtain Quality Assurance validation. Further this position is also responsible for completing the Mortgagee Comments section of the HUD Claim, which describes in summary, major components of the claim from Default through REO through filing the claim. This section also itemizes the vendor credits and/or refunds due to HUD.

Job Functions and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Maintains knowledge of HUD regulations and guidelines regarding the claim procedure
• Reconciles corporate expenses to the Disbursement Transaction Histories
• Determines if expenses are pre-Due and Payable (D&P) or post D&P
• Ensures all corporate expenses on distribution transaction are supported with detailed invoices
• Notifies management of missing documents and request if applicable
• May have to submit inquiries to FNMA for additional information/documents
• Determines if corporate expenses are claimable with HUD
• May have to create the Hermit Claim Timeline and setup the applicable claim disposition
• Removes the corporate expenses posted to Hermit that are not claimable with HUD
• Posts corporate expenses to Hermit and ensures the correct transaction codes are utilized
• Adds expenses description when posting "other" type transactions
• Posts refunds and credits to Hermit
• Verifies the corporate expense supporting documents are assembled in the correct sequential order
• May have to complete curtailment worksheet for all curtailable events and obtain Quality Assurance validation
• May have to complete schedules for refunds to/from HUD for incorrect Curtailments on the claim
• Enters the earliest curtailment date in the claim, block 31
• Documents applicable HUD approvals or auto servicer extension
• Ensures all supporting documentation related to curtailment are evidenced in the claim
• Updates ReverseQuest with status of pending corporate expenses
• Notifies Accounting of double paid invoices
• Pro-rates taxes and insurance, as necessary
• Provides Claims Quality Control with supporting documents of the exceptions
• Documents the claims database and Navigator with the status
• Prepares Mortgagee Comments with critical dates and data. Summarize the claim
• May have to pull reports for claims paid and record data accordingly
• May have to image claim and/or additional document to RQ/Hermit and validate completion

Qualifications
To perform this job successfully, an individual must have the following education and/or experience:

• High school diploma, GED, equivalent certification or military experience
• Some college preferred
• 6 + months loan servicing processing experience
• Good organizational skills
• Detail-Oriented
• Calculate complex financial figures
• Communicate verbally and in writing
• Research and collect data
• Problem solver
• Proficient in Microsoft Outlook, Word, Excel, and Adobe Professional

Training / Licensing Requirements
Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

This job has expired.