Sr. Desktop Support Associate
The Judge Group Inc.

Location: Clarkson Valley, MO
Description: Our client is currently seeking a Sr. Desktop Support Associate on a long term contract to hire basis.

Sr. Desktop Support Associate

12 month w2 contract

St. Louis, MO (Chesterfield) - 1 week onsite / 1 week remote rotation

Key Responsibilities/Accountabilities:

• Hands on troubleshooting user issues and providing IT support to a growing user base both onsite and remotely.
• Imaging of Mac & Windows machines using JAMF, Ivanti, & InTune management tools.
• Software deployment and day-to-day troubleshooting.
• On-boarding/off-boarding of employees in local offices.
• Day to day management of local IT operations including support, purchasing and vendor management.
• Assist in the installation and maintenance of AV systems.
• Remote hands support for server, network and infrastructure colleagues.
• Work with local HR, Office Services, & Facilities staff regarding user experience, physical space, security, etc.

Essential Skills:

• Customer focused end-user support.
• 3-5 years experience supporting Macintosh & Windows operating systems.
• Experience with JAMF, LANDesk, & InTune management tools.
• Experience managing 3rd party suppliers.
• IT ticket management logging, tracking and monitoring end user requests.
• Management of local office IT asset inventory, including procurement, distribution and disposals.
• Experience with administering user accounts and computers in Active Directory, Azure AD, MFA etc.
• Experience with AV systems, both physical and virtual conferencing systems.

Soft Skills:

• Strong interpersonal and communication skills.
• Comfort and confidence working with people at all levels within the organization including senior management.
• Support and positively impact coworkers and teams in a highly collaborative environment.
• Customer service first approach.

Contact: dlagrand@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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