Student Records Specialist
University of North Dakota

Position Information: Description

This Student Records Specialist position will work as part of a team who are responsible for processing all student and program information from registration to completion in our credit and non-credit courses, sessions, events, and programs within the Office of Extended Learning.  This position will assist in providing customer service to students over the phone and by email, getting students enrolled into their courses, as well as processing extensions, exam requests, withdrawals, and refunds for our students. The Student Records Specialist team reports to the Associate Director of Extended Learning, are central to the processing of student records and communicating with students, and are critical in carrying out the mission and goals of each of the programs within Extended Learning.

Benefits include single or family health care coverage (UND pays the full premium), life insurance, employee assistance program, retirement plans with generous employer contributions, annual & sick leave in addition to 10 paid holidays.

Optional benefits include supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

UND also offers an employee tuition waiver and a variety of professional development opportunities.

Find out more about UND's great benefits and perks here!

• Process registrations for credit and non-credit courses and programs by auditing registration and course information in the OEL Enrole database.
• Utilize PeopleSoft, Blackboard, TargetX, Perceptive Content, and Enrole to thoroughly and accurately complete the registration process.
• Email confirmation letters to students as needed.
• Generate invoices for students, and email or mail invoices to students and/or third party payers.
• Work with OEL Finance Unit to appropriately process and record student and third party payments for registrations and course materials.
• Complete the exam request process - approve proctors, record exam requests, email proctors, notify the student of any missing lessons, process exam retake requests, and email confirmation to the student.
• Process course extensions, record appropriate payment information, update end date in Enrole and Blackboard, and email confirmation to the student.
• Process course withdrawals and cancellation requests and record appropriate data and refund amounts in Enrole. Work with OEL Finance for payment refunds and documentation when necessary.
• Pull Blackboard grade reports and enter lesson grades into Enrole as needed.
• Answer OEL department phone line, providing guidance, answering inquiries, troubleshooting problems, and referring students to others as necessary.
• Respond to student emails on a daily basis in the shared departmental email account.
• Provide accurate information to students and others regarding OEL credit and non-credit courses and programs, including logistics and policies of each respective program.
• Work with OEL program staff, faculty, and other appropriate campus support offices to problem-solve student questions and concerns.
• Support the workplace culture of OEL by demonstrating the professional conduct and values expected of all employees.

• Demonstrated excellence in accurate data entry and attention to detail.
• Excellent interpersonal communication skills – both over the telephone and in face-to-face situations.
• Proven ability to establish and maintain cooperative working relationships with coworkers and customers.
• Excellent written, typing and spelling skills, including the use of professional grammar.
• Excellence in customer service.
• Demonstrated problem solving, sound decision making, and critical thinking skills.
• Proven ability to be self-motivated, identify work to be done, and work independently as necessary.
• Ability to prioritize and multi-task to meet established deadlines in an accurate and timely manner.
• Ability and willingness to work successfully as a team player.
• Exhibiting a positive attitude and willingness to help people.
Excellent written, typing and spelling skills, including the use of professional grammar.

• Highschool Diploma or GED and at least 4 years of administrative, office/clerical, and customer service experience, OR Associates degree and 2 years of administrative, office/clerical, and customer service experience.
• Experience with Microsoft Office, Word and Excel, databases, email, and Internet.
• Experience working with the public.
• Successful completion of criminal history records check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

• Experience with Blackboard
• Experience with PeopleSoft
• Experience with Perceptive Content

$36,000 - 38,000 / year; non-exempt; benefited; full-time

Monday - Friday; 8am-4:30pm, on-campus

For full consideration, all application materials must be fully submitted by 11:59PM on the closing date.

To find out why living and working in Greater Grand Forks is way cooler, check out Grand Forks is Cooler.

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process. This information will remain confidential and separate from your application.

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 showing character of service or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.