Supervisor, 3rd Party Services
SGS North America Inc.

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

SUMMARY

Supervisor, Third-Party Services Minerals oversees daily work of the SGS employees in a Third-Party client site laboratory and performs duties of the Laboratory Technician. Coordinates receipt, analysis, documentation, and processing of samples through the laboratory in a timely manner that coincides with expected reporting requirements to meet client expectations.

JOB FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervises daily job performance of the SGS employees at a Third-Party location and performs Laboratory Technician duties.

Spends approximately 50% or less time performing supervisory work:

• Has some supervisory responsibility (hiring: interviewing, selection; planning work, scheduling, performance evaluations, performance management).

• Schedules laboratory personnel as needed to ensure that all samples are properly received, identified, prepared, and analyzed in a timely manner.

• Determines the priority status of all samples in each day's lab batch and ensure the expedited processing of samples to meet client's requirements.

• Trains all new laboratory technicians and reinforce their training with copies of applicable ASTM, or other current standards being used to prepare samples.

• Develops and maintain maintenance schedules for all equipment located in the laboratory.

• Responsible for purchasing all laboratory equipment and supplies. A written list of all items required to be developed and reviewed with the Branch Manager prior to purchase. These lists should be reviewed periodically for content and effectiveness.

• Performs annual performance evaluations on all laboratory Technicians.

• Reviews data as it applies to operations and quality control daily and updates all quality control logs and charts as required.

• Develops an electronic and physical storage system where all laboratory worksheets, notebooks, tablets, and other paperwork or files can be stored to comply with company Records Retention schedule.

• Responsible for enforcing all safety rules and regulations for designated locations as it applies to all employees, contractors and visitors.

• Schedules and conducts monthly operations meetings to review and update procedures, to discuss existing or potential problems and their resolution, to reinforce safety rules, and clarify details of the work schedules.

• Ensures that all calibrations, standardizations, and equipment maintenance are performed at the specified times, that they are in accordance with SGS procedures and specifications, and the results of these tests are recorded in logs as required.

o Instructs all new employees on the confidentiality aspects of analytical reports and information

Performs the same work as a Laboratory Technician for approximately 50% of the time or more:

• Conducts laboratory tests to determine chemical and physical characteristics or composition of solid, liquid, or gaseous materials for such purposes as quality control, process control, or product development by performing the following duties.

• Handles all samples according to Laboratory Protocol in a timely manner.

• Ensures equipment is calibrated, maintained and kept in good condition.

• Completes and maintains all laboratory reports and forms.

• Performs general upkeep and housekeeping of the laboratory.

• Adheres to internal standards, policies and procedures.

• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Supervises others: Yes

• Has hiring and terminating responsibilities: No

• Number of employees directly reporting to this job: 0 Supervisory Employees, 2-5 Non-Supervisory Employees

• Makes day-to-day decisions within group

• Has some employee responsibility; hiring: interviewing, selection; planning work, scheduling, performance evaluations, performance management.

• Does not make salary determinations and can hire/fire only with approval of the Manager

Qualifications

EDUCATION AND EXPERIENCE

Required:

• Associate degree

• 3+ years working in Industrial or Laboratory or Field settings

• 1+ years of supervisory experience

OR equivalent combination of education and experience

Preferred:

• Bachelor's degree in Science, Engineering, or Related field

• 5+ years working in industrial or Laboratory or Field setting with experience following strict safety standards, including 1+ years of supervisory experience

LICENSES / CERTIFICATIONS

• Have or be able to obtain MSHA 24-hour Miner Certification if required

• A valid and current Driver's license may be required if the role requires driving a company vehicle.

• May be required to obtain a TWIC (Transportation Worker Identification Card)

KNOWLEDGE / SKILLS / ABILITIES

• Language Skills: English - Advanced level of proficiency preferred

• Mathematical Skills: Basic level of skills required, Advanced preferred

• Reasoning Skills/Abilities: Advanced level required

• Computer Skills: MS Word, Excel and PowerPoint - Intermediate level user proficiency required

• Strong customer service orientation

• Advanced level of verbal and written communication, and interpersonal skills

• Excellent organizational and time management skills

• Awareness of financial indicators, ability to read PNL

• Ability to set daily goals and track performance

• Ability to prioritize and execute tasks in a high-pressure environment

• Ability to perform duties, following detailed instruction (sample testing)

• Attention to details

• Ability to motivate a team

• Leadership abilities and basic management skills

TRAVEL

• Local day travel up to 5% may be required; may be required to travel overnight occasionally.

EQUIPMENT

• Familiarity with equipment used by front line employees; routinely uses sample prep equipment including Jaw Crusher, Bowl & Disc Pulverizing Mills, Pressure Filters, Riffle Splitters, Compressed Air.

• Familiarity with laboratory equipment/instruments including Bottle-top Dispensers, Eppendorf Pipettes, Balances, Muffle Furnace, Sulfur Analyzer, Compressed gases, ICP-OES, and Flame AA.

PHYSICAL DEMANDS OF THE JOB

Physical/Sensory Demands Frequency Requirements:

• Stand - Occasionally - Frequently

• Move or traverse - Occasionally - Frequently

• Sit - Occasionally - Frequently

• Use hands - Frequently/Constantly

• Reach with hands and arms - Frequently

• Climb or balance - Occasionally

• Stoop, kneel, crouch or crawl - Occasionally

• Talk/hear - Constantly

• Taste/Smell - Frequently/Constantly

• Lift/carry/push or pull - Occasionally

• Lift/carry/push or pull 50 pounds

Vision Requirement:

• Close vision (clear vision at 20 inches/50 centimeters or less)

• Distance vision (clear vision at 20 feet/6 meters or more)

• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

• Depth perception (three-dimension vision, ability to judge distance and three-dimensional relationships)

• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

• Ability to see color

Auditory Requirements:

• Must be able to hear equipment operating, alarms sounding, traffic, telephones

SAFETY CATEGORY

• Safety Critical: Has a high exposure to a catastrophic operational incident; has a direct role in operations where failure could result in serious harm to public or employee well-being, Group assets, or the environment; and has no direct or very limited supervision available to provide operational checks.

WORK CONDITIONS / EXPOSURE TO ENVIRONMENTAL CONDITIONS

Location of the Job: S. Holland, IL

Work Schedule:

• Day shift.

• Longer hours, evenings and/or weekend work will be necessary occasionally/frequently as job duties demand

• Position requires occasional overtime.

• You may be expected to report anytime day or night should the job require.

Environmental Conditions Requirements:

• Wet or humid (non-weather) conditions - Occasionally

• Work near moving mechanical parts - Frequently

• Work in high, precarious places - Occasionally

• Fumes or airborne particles - Occasionally

• Toxic or caustic chemicals - Occasionally

• Outdoor weather conditions - Frequently

• Extreme cold (non-weather) - None

• Extreme heat (non-weather) - None

• Risk of electrical shock - Occasionally

• Work with explosives - None

• Risk of radiation - None

• Vibration - Occasionally

• Bio-hazard - None

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