The Supervisor Service Operations in Enrollment & Billing (EBS) supervises EBS operations, and develops procedures in support of operational effectiveness, customer service goals and objectives. This Leader supports initiatives to increase provider and member satisfaction, is responsible for analysis of key performance metrics to identify areas in need of training and growth opportunity, as well as identifies potential workflow improvements.
Specifically within the EBS department, the Supervisor ensures the team meets or exceeds department and corporate standards for accuracy and timeliness for EBS related transactions. Maintains prompt and accurate communication with administrators, members, and internal customers, while also ensuring quality and concise written/verbal replies regarding membership, eligibility, and accounts receivable situations.
This is an onsite leadership position at our Meridian Idaho campus, reporting to the Manager Service Operations - EBS.
Experience: 5 years' relevant experience; knowledge of Federal and State regulations, compliance, and/or insurance product enrollment is preferred. Previous leadership experience is helpful.
Education: None specifically required, though Associate or Bachelor degree appreciated
As an Enrollment & Billing Leader:
Leaders at BCI help establish department objectives that support Organizational goals. You'll produce regular status reports, and assist in preparing budget, forecasting department needs, and help control expenditures to assure adherence to approved budgets. You'll ensure effective workflows and schedule adherence, maximize system efficiencies, monitor quality performance measures and confirm appropriate completion of work assignments. As a leader, we'll look to you to inspire change and process improvement as appropriate.
Effective communication, promoting teamwork, and fostering discussion within and across all departments is critical. You'll coordinate inter-department activities and work with the team to resolve work-related issues and concerns. Report significant problems, events, and workload fluctuations to your manager. Develop and maintain departmental policies and procedures.
Participate in skills and compliance training, coaching and motivation of employees including career path development. Assess individual employee performance and conduct timely performance appraisals. Initiate personnel actions such as hiring, disciplinary, termination and/or salary recommendations.