Support Services Coordinator - Pediatric Dentistry
University of Iowa

The University of Iowa's College of Dentistry is looking for Support Services Coordinator to join the Pediatric Dentistry department. Individual will be the primary Operating Room (OR) Coordinator for multiple settings across UIHC/SFCH for pediatric and special needs adult patients receiving dental treatment under general anesthesia, collaborating with patient caregivers, and multiple disciplines (both medical and dental). If you are passionate about ensuring seamless healthcare experiences, then apply today! For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.

Responsibilities:

• Coordinating all aspects of dental treatment under general anesthesia (GA) cases across multiple hospital settings.

• Facilitating insurance pre-authorization for GA patients and providing guidance on treatment cost estimates.

• Managing charges and billing for departmental consultations, ensuring compliance with policies and procedures.

• Identifying and addressing barriers faced by high-risk families, coordinating access to necessary resources and support services.

• Review, manage, and record all required documentation for GA dental treatment and prioritizing appointments based on various factors such as age, severity of the case, and health issues.

• Maintain accurate schedules using electronic systems including AxiUm, Epic, and SmartWeb.

• Serving as the primary contact for patients, caregiver, and external providers, ensuring communication and follow up.

• Provide guidance to residents on protocols and scheduling during hospital rotations.

Support Services Coordinator - PVD2

Salary: $57,314 (Paygrade: 4A)

Schedule: Monday - Friday, 8:00am - 5:00pm

Work Location: On-Site

Required Qualifications:

• Bachelor's degree or an equivalent combination of education and relevant experience.

• 1-year relevant experience scheduling multiple providers in a healthcare setting.

• Medical/Dental insurance billing/coding, verification, and preauthorization/predetermination experience.

• Patient management program experience (Ex. Epic, Smartweb, Axium, MedHub, IDX/GE).

• Extensive knowledge of word processing, spreadsheet, email, and calendar applications (e.g. Microsoft Office, Google, Teams).

• Adaptability, troubleshooting, and prioritization of skills.

• Excellent customer service experience.

• Excellent oral, written, and interpersonal communication skills.

Highly Desirable:

• Experience coordinating procedures across multiple medical/dental disciplines.

• Knowledge of medical (CPT/ICD/HCPCS/dental (CDT) treatment plan coding.

• Ability to explain complex medical/dental procedures in layman's terms.

• Experience scheduling OR cases ideally at UIHC/SFCH.

Desirable:

• Knowledge of University of Iowa/UIHC/SCFH/COD policies, procedures, and program systems.

• Bilingual (English and ideally Spanish, French, Arabic).

• Experience working with pediatric patients and their caregivers.

Position and Application Details:

In order to be considered for an interview, applicants must upload a Resume (and mark as "Relevant File") to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.

Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Additional Information

• Classification Title: Support Services Coordinator
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 4A
• Starting Salary Minimum: 57,314

Contact Information

• Organization: College of Dentistry
• Contact Name: COD-Requisitions@iowa.uiowa.edu
• Contact Email: COD-Requisitions@iowa.uiowa.edu

This job has expired.