Team Lead, VRMA Data Entry
CDW

The Team Leader, VRMA Data Entry is responsible for quality control, processing vendor refusals, complete processing of all vendor returns/damages, and oversight of vendor data entry team daily functions. This role serves as a team leader and subject matter expert for other team members.

Key Areas of Responsibility

• Data entry to update customer accounts.
• Process all daily merchandise and forward to designated areas: restock, vendor returns, repairs, b-stock, damages, installs and refusals.
• Frequently lift up to 50 lbs. with or without assistance.
• Other Responsibilities
• Monitor daily workflow to ensure that all assigned team duties are completed.
• Process vendor refusals.
• Ensure all customer returns and damaged products are processed daily.
• Planning and oversight for training of new Vendor Return Merchandise Authorization (VRMA) coworkers.
• Research and resolve forms with no bin and RMA exception items going back to the vendor.
• Assist coworkers with issues or escalate to a supervisor for assistance.
• Ensure work area is clean and organized daily.
• Lift up to lift up to 50 lbs. with or without assistance.
• Monitor vendor help desk emails to ensure they are responded to in a timely manner.
• Assist data entry team with entering VRMAs.
• Communicate any team or system issues to management.

Education and/or Experience Qualifications

• High School diploma or equivalent.
• 1 year of general warehouse experience.

Required Qualifications

• 2 years of general warehouse experience.
• General knowledge of AS400 and Windows-based programs.
• Strong problem solving and organizational skills.
• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
• Strong verbal and written communication skills with the ability to effectively interact with all stakeholders.
• Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise from conveyors and forklifts.

Preferred Qualifications

• High School Diploma or equivalent