Team Leader II - Account Services (Grand Rapids)
Blue Cross Blue Shield of Michigan

**Must be able to travel to Marquette and Traverse City when needed**

Responsible for planning, developing, implementing and managing the operational activities of the assigned department. Assists management in establishing and successfully achieving departmental goals. Responsible for assuring that all departmental functions are carried out in a timely, professional manner. May be required to interface with other departments within the corporation as well as non-employees. Supervise and ensure completion of duties by subordinates.

• Plan, organize and direct activities of an assigned business area including but not limited to planning, training, motivation, staff development, staff selection and communication.
• Assist management in the completion of research, special projects, and special programs. Prepare and coordinate divisional/departmental plans in support of corporate initiatives.
• Provide support of corporate activities in both a leadership and participatory role.
• Represent management at internal and external meetings and functions.
• Prepare presentation materials in order to effectively display departmental goals at meetings. Maintain records and documentation (i.e., financial reports, organizational papers, etc.). Research and resolve customer issues that are complex.
• Establish and maintain good working relationships with customers, employees, and non-employees with whom frequent contact is made.
• Create work groups and task forces when needed, in order to complete special assignments and projects.
• Develop innovative ways to improve departmental operations.

"Qualifications"

• Bachelor's Degree in Business Administration, Health Care Administration, Marketing or related field preferred.
• A minimum of 90 college credits is required.
• Three (3) to five (5) years of related work experience including two (2) years of leadership experience.
• Experience with work groups and task forces beneficial.
• Excellent analytical, verbal and written communication skills.
• Ability to function with minimal directions and effectively in high-pressure situations.
• Proficient in current industry standard PC applications and systems.
• Other related skills and/or abilities may be required to perform this job.
• Experience with work groups and task forces beneficial.

Department Information

• Must be able to travel to Marquette and Traverse City when needed
• Directly supervises numerous employees in the designated department.
• Carries out these responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees planning, assigning and directing work appraising performance rewarding and disciplining employees addressing complaints and resolving problems.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

This job has expired.