Tech Lead
Hays

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Cognizant is seeking a Tech Lead in Santa Clara , CA.

Role Description

Contracting at Cognizant will see you working with the world's leading companies to improve everyday life. Unlike many IT gigs, Cognizant's unique consultative approach will see you help clients envision, build and run more innovative and efficient businesses with the latest tech, not just deliver a standard project.

Headquartered in the U.S., Cognizant serves 177 of the Fortune 500, and has enjoyed consecutive years of growth, so you'll never be short of finding your next gig with them. Plus you'll enjoy many of the perks you'd expect from one of the most admired companies in the world.

Skills & Requirements

• Provide onsite/remote end user support on multiple computer platforms: Windows, Macintosh, UNIX and mobile devices.
• Provide OS support for end users includes troubleshooting, imaging, and new deployments.
• Provide Hardware Support - For Dell/Lenovo/Apple branded Laptop & Desktops including troubleshooting & isolating issue and perform parts/service calls for onsite and remote users
• AV Support - For conference rooms across client campus that is built with different Video Conferencing systems like Cisco VC. Support different collaboration tools like Teams, Zoom, Slack etc.
• Provide Conference room support like doing daily room checks in the campus, being stand by by Support for Critical VIP meetings, supporting Company All Handson, Townhall meetings.
• Provide end user support for multiple enterprise applications including e-mail, calendar scheduling, word, spreadsheets, presentations, all Internet browsers.
• Provide Support for MS Office Suite, Encryption apps like PGP/Bit locker, Cisco VPN& other applications bundled with user machines
• Provide mobility support for end users mobile devices includes basic installation and troubleshooting.
• Expert knowledge in Device management via SCCM, Intune, JAMF.
• Assist move support/Post Moves Support
• Mobile Apps - Basic install and troubleshoot native app.
• Loaner device support - For Laptops, mobile & peripherals.
• Manage the user accounts in Active Directory such as password reset, account unlock etc.
• Provide services to users spread across multiple locations and collaborating remotely with staffs in remote locations.
• Understanding scope, limitations and providing best efforts
• Creating awareness and education to our customers.
• Encouragement to use available self-service initiatives (Password Reset, Duo portal, Wiki pages) and Vending Machines (Green Machine, Hardware Depot - Techs to understand the offerings and stock)
• All incidents and requests need to be consistently recorded into ServiceNow.
• Escalate the tickets, as required, via the Service Now ticket assignment to the appropriate group
• Understand and adhere to ITIL processes such as Incident, Request fulfilment, Change and Problem management
• Install, configure, and maintain desktop hardware components, including computers, monitors, keyboards, mice, printers, and other peripherals.
• Diagnose and resolve hardware issues, such as faulty components or connectivity problems.
• Act as the first responder in the event of critical incidents affecting IT infrastructure, such as server failures or network outages.
• Coordinate with hardware Vendors for warranty support, replacement parts, and technical assistance.
• Schedule and manage on-site visits from vendors as needed.
• Act as on-site support for data center activities, including server rack installations, cable management, and hardware troubleshooting.
• Assist in maintaining environmental conditions within the data center, such as temperature and humidity control.
• Collaborate with network administrators to troubleshoot and resolve network connectivity issues.
• Assist in the installation and configuration of network equipment, such as routers, switches, and access points.
• Conduct cable management and assist in the implementation of structured cabling solutions.
• Knowledge and hands on basic troubleshooting experience like Outlook O365 on Windows, Macintosh, UNIX and mobile devices
• knowledge in Device management via SCCM, Intune, JAMF
• Knowledge in Encryption apps like PGP/Bit locker, Cisco VPN

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

As Cognizant's chosen recruitment partner we have this role exclusively, so you will work with a professional recruiter who has intimate knowledge of Cognizant, the role, the Information Technology industry and market trends. Your Hays recruiter will lead you through a thorough screening process to understand your skills, experience, needs, and drivers and so can keep you in mind when future gigs like this come up with Cognizant. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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