Technical Support Center Technician I
Kforce Inc.

Jacksonville, Florida


RESPONSIBILITIES:

A client with Kforce is seeking a Technical Support Center Technician I to join their team onsite in Jacksonville, FL.Summary:The Technical Support Center Technician I is responsible for responding to customer requests and identifying, isolating, and resolving incidents with information system products and services. The candidate works under immediate supervision to provide optimal solutions in meeting customer needs. The focus of the work is to identify and resolve technical problems in a timely and accurate manner.Duties:
  • Support needs for both CAT and Non-CAT periods, as well as identify the appropriate support models (Vendor, or Self-Managed)
  • Technical Support Center Technician I will work with corporate customers in the resolution of technical issues
  • Plan, organize, and coordinate work assignments and prioritize workload
  • Keep abreast of emerging technologies
  • As a Technical Support Center Technician I, you will recognize, identify, isolate, and resolve problems with information system products and services


REQUIREMENTS:

  • High School diploma or GED
  • 1 or more years of experience providing technical support relevant to position in an enterprise environment
  • Basic knowledge of various user application packages
  • Basic knowledge and experience of operating systems, networks, and platforms
  • Strong oral and written communication skills
  • Ability to solve basic problems quickly
  • Ability to troubleshoot
  • Demonstrated customer service orientation and focus
  • Demonstrated ability to work effectively with customers and technical staff to resolve problems
Preferred Qualifications:
  • Associate degree in Computer Science/Information Technology or related field or 2 years relevant experience or a combination of education and experience
  • MCDST or MCITP: Windows 7 Enterprise Desktop Support Technician Certification


The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.





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