Technician - AV Support III
AVI-SPL

Irving, Texas

This job has expired.


Description

  • Own, support, maintain and troubleshoot industry leading AudioVisual & control systems for customer's conference rooms/centers, multipurpose rooms, auditoriums, Unified Communication (UC) & cloud platforms
  • Perform routine in-person & remote preventative maintenance testing and problem diagnosis of fully integrated, state-of-the-art AV/Control systems comprising of but not limited to video & audio conferencing, video switching, digital video transport, projection, sound & microphone reinforcement, audio distribution, scheduling panels, etc
  • Assist with customer meetings/functions that require use of existing AV infrastructure including but not limited to audio & video conferencing, webinar's & webcasting, visual display or projection, and control system operations (AMX, Crestron, Cisco, etc)
  • Setup, run and breakdown of live events and affiliated AV equipment
  • Prepare and stage systems for Quality Control testing as applicable
  • Responsible for troubleshooting hardware and applications, providing technical support & problem solving
  • Serve as site point of contact for all IT and AV related issues
  • Work with IT and cross-functional business partners to support scalable and leading-edge A/V systems
  • Collaborates with HelpDesk(s), Systems Administrators, Facilities, Engineering Operations to ensure customer satisfaction
  • Works with external/internal teams to plan, implement and support global office builds & integrations as needed
  • Provides timely resolution of problems or escalation on behalf of customer to technical staff or management.
  • Provide client training as needed
  • Exhibits a high level of professionalism and is passionate about providing outstanding customer service
  • Document's status of issues and provides updates to management, team and end users
  • Maintains standard operating procedures, best practices and customer service guidelines
  • Participates in onboarding and training team members
  • Drives quality and adherence to best practices within the team

Other duties assigned as needed

Skills and Abilities

  • Intermediate to advanced understanding of AV technologies including setup, configuration and operation of complex audio/video/control/UC systems and backend IT/networking infrastructure
  • Demonstrates intermediate to strong technical skills in Networking - TCP/IP, routed networks, video/audio across IP, and issues which can disrupt video/audio traffic
  • Ability to multi-task and manage several different projects at a time, mentor others, a solid work ethic and exceed customer expectations
  • Strong troubleshooting ability; can take steps on their own to isolate issues and determine root cause through investigative analysis in environments where the candidate has little knowledge/experience/documentation
  • Excellent communication and interpersonal skills when and interacting with employees, clients, and colleagues with the ability to work effectively with all levels of the organization
  • Must be capable of independent problem-solving and self-direction
  • Knowledge of signal flow for audio, video and control
  • Proven ability to balance multiple tasks with changing priorities
  • Strong organizational skills and excellent attention to detail
  • Demonstrated customer service focus and client communication skills
  • Excellent interpersonal and communication skills; capable of writing justifications, training users in complex topics, writing status reports, documenting procedures, documenting use cases, and interacting positively with other staff and management.

Education and/or Experience
  • BA Degree or higher preferred
  • 5+ years experience providing technical or engineering support in the AV/IT industry is preferred
  • Experience and support of UC platforms Zoom, MS Teams & WebEx
  • Cisco CCT, CCENT, CCNA, certifications preferred
  • ITIL certifications preferred
  • AVIXA/InfoComm CTS preferred
  • Demonstrated working knowledge of AV best practices and procedures

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

Physical Requirements

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
  • The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Direct Reports

  • This position does not have any direct reports

Work Hours

AVI-SPL reserves the right to alter work hours and work location as deems necessary

AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran ProtectedVEVRAA Federal Contractor

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law


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