Tier 2 technician
ECS Corporate Services

ECS is seeking a Tier 2 technician to work in our Washington, DC office.

Job Description:

ECS is actively seeking a Tier 2 Technician to support all aspects of the FCC's IT Infrastructure by delivering and maintaining a robust, flexible, secure, and efficient technology portfolio while tracking all efforts performed in the FCC's IT Service Management System.

Responsibilities to potentially include:

• Handling requests related to hardware such as:
• Desktop computers;
• Zero Client devices;
• Laptops;
• Mobile devices;
• Printers;
• Projectors;
• Monitors;
• Computer peripherals such as keyboards, mice, compact disc (CD)/digital versatile disc (DVD)/storage drives;
• Fax Machines;
• Handling the coordination of repairs of devices under warranty with vendors;
• repairing and replacing IT assets from FCC stock as required;
• Maintaining adequate inventory and status of all IT devices used by FCC personnel within the FCC Asset management system;
• Installing/moving/"returning to stock" end user IT devices (this is performed on-site for HQ, Gettysburg, and the Columbia facility; field offices will ship "returning to stock" items);
• Managing the FCC IT equipment loaner program;
• Performing setup of end user equipment for presentation as requested including video conference presentations;
• Following procedures and policies defined by the FCC's asset manager and IT asset manager;
• Provide Desktop Support Services to include, at a minimum:
• Planning, maintenance, troubleshooting, break fix, upgrade, patching, roll-outs, and enhancements for all operating systems and related software on desktops, virtual desktops, and mobile devices;
• troubleshooting systems and applications;
• installation of non-routine software;
• Maintenance and deployment of images for operating system (OS) deployments;
• Assisting users with data transfers, training users on non-typical functions;
• Preparing equipment for deployment by ensure adequate OS of equipment is operational;
• Verifying operating status of returned equipment;
• Providing RSA token support consisting of tracking, supporting, and documenting activities in the ITSM system;
• Configuring all IT end user devices before deployment; and Adherence to policies and procedures for ensuring encryption of data at rest and in transit for all mobile devices.

Salary Range: $22-$26

General Description of Benefits

Required Skills:

• At least 3+ Years of Relevant experience.
• Must possess the ability to clear Public Trust.
• A + Certification.
• Proficient knowledge in addressing Tier 2 tickets.
• Strong analytical skills and ability to address Tier 2 activities on a large program.

Desired Skills:

• Ability to communicate effectively in writing and verbally.
• Be a team player.
• Ability to provide customer service.
• Ability to perform basic IT troubleshooting.
• A+ Certification.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

General Description of Benefits

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