(USA) Senior Manager, Technology Operations, Busin...
Walmart

What you'll do at

Position Summary...

What you'll do...

Senior Manager - Business Strategy, Cross Border Solutions

***This role can be filled with candidates in the following locations or candidates open to relocation to: Bellevue, WA or Bentonville, AR or Sunnyvale, CA or San Bruno, CA locations only.

About the Cross Border and International Stores team

In this role, you will be an essential part of the Cross Border Solutions business team, leading and delivering on the defined programs value propositions of revenue growth, marketplace profitability and eCommerce flywheel. You will be part of a team that is responsible for delivering a global selling experience and helping customers discover global assortment on their local marketplace. You will collaborate and develop deep partnerships with multiple stakeholders across the business such as Sales, Product, Supply Chain, Finance Analysts, Operations, and others to identify opportunities, solve problems and developing new propositions that drive value for our customers. This is a very high visibility role (presenting to country LT) where we operate in a very dynamic and agile environment. You need to be very comfortable in working through ambiguity, define direction for your team and be ready to roll up your sleeves to execute.

About the Role

We are looking for a customer-obsessed leader who thrives in ambiguity and change and has a passion for data-based analysis. You will lead initiatives focused on customer experience, minimizing seller effort when required and driving prioritization of investments that deliver outcomes for our customer. You will own the PnL, collaborating with Product and Technology Operation teams to deliver best-in-class solutions for a frictionless and consistent experience.

You will be an advocate for the customer experience and defect elimination. You will use research to understand customer needs and pain points. You will build strategic plans (short and long rage) and use your ability to work across business owners, country leaders, ops, finance, and supply chain teams to improve our products. Finally, you will tie it all together by diving into analytics to measure performance and apply insights back into the business and products.

What You'll Do

• Project Identification and Prioritization: Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement; conduct competitive assessments, develop business cases, and set objectives and KPIs for the customer experience
• Benefit Quantification: Create the case for change through analysis of financial and operational metrics, customer data, and competitive benchmarking
• Roadmap Ownership: Partner with product team to develop roadmaps and develop metrics that can measure and monitor the end-to-end program experience.
• Collaboration: Define and lead requirements with key partners (product management, design, and engineering), championing experience improvements, sharing best practices and promoting standardization across the customer experience
• Results and Accountability: Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on reducing customer contacts, improving cost, quality, customer experience, and delivering bottom line savings

Required Experience

• 6-8+ years of experience in business or finance strategy, pnl management
• Strong oral and written communication skills - including the ability to develop and deliver complex messages in a simple, actionable way
• Strong analytical skills - creative problem-solver that can leverage sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysis
• Proven ability to bridge data with business insights to drive relevant, actionable output
• Team player who is a self-starter and able to thrive in a dynamic, results-oriented environment
• Customer-centric & curious: passionate improving the Walmart customer experience
• Previous eCommerce or Retail experience; operations or customer experience roles a plus

Perks and Benefits

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Make your mark on the legacy of Walmart and come build the next great retail disruptor of global online marketplaces. With Walmart eCommerce, you will redefine the future of shopping and create innovative solutions alongside supportive teammates while influencing millions of shoppers daily. Walmart Marketplace is a curated community of respected, professional sellers who offer only top-quality, authentic products and best-in-class customer service. Marketplace is an integral part of Walmart's growth strategy and fast-paced innovation is embedded into every aspect of what we are building.

About Walmart Marketplace:

The Walmart Marketplace business is part of Walmart's ecommerce portfolio and is one of the fastest growing and most profitable business units. The Walmart Marketplace is in its 5th year and has seen tremendous growth in the past year. This growth combined with the industry ecommerce and customer dynamics has made Walmart Marketplace a highly strategic priority for Walmart for the next 5 years. The Marketplace team culture is entrepreneurial, fast paced, relentless, biased for action and highly resilient. The team is on a crucial mission for Walmart to make the Walmart Marketplace the preferred destination for sellers and customers and to leverage our Walmart scale and capabilities to differentiate across the ecommerce industry.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.com

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years' experience inproject management, program management, program operations, or related area.Option 2: 7 years' experience in project management, program management, program operations, or related area.2 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.

Primary Location...
601 N WALTON BLVD, BENTONVILLE, AR 72716, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Associate discounts in-store and online
• Education assistance for Associate and dependents
• Parental Leave
• Pay during military service
• Paid Time off - to include vacation, sick, parental
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

Frequently asked questions

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