User Research Lead
American Bureau of Shipping (ABS)

Washington, District of Columbia

This job has expired.

ABS Group is seeking a User Research Lead to support the Federal Emergency Management Agency (FEMA).

What You Will Do:

In this role, you will establish UI/UX system strategies, lead customer engagement, manage user-centered design (UCD) knowledge for standards, and conduct and synthesizes user research. Responsibilities include:

  • Establish design style, feature, and accessibility standards captured in a comprehensive design style guide
  • Produce a published set of standards for the system producing a consistent, accessible, look, feel, and UX
  • Use prototyping and iterative refinement to bring ideas to life through tangible representations of the final product
  • Collect feedback from users through usability testing and iterative refinement as part of design validation
  • Validate design style guidance use, properly accounting for user preferences at the page design and flow levels
  • Operate according to Agile development principles and within 3-week sprint cycle
  • Capture understanding and functionality from legacy system functionality or manual activities to express in new user designs
  • Ensure user research and design activities on the call order comply with the Federally governed delivery approach and incorporate industry best practices.
This position is remote, with an expectation to occasionally travel to FEMA HQ in Washington, D.C. if needed.

What You Will Need:

  • 8-10 years User Research experience
  • Bachelor's Degree
  • U.S. Citizenship
  • Federal/FEMA Grants management and Federal/FEMA Records Management experience
  • Federal Privacy Requirements and Personally Identifiable Information (PII) requirements experience- Federal/DHS/FEMA Security Requirements experience
  • Certified ScrumMaster (CSM) certification or Forrester CX certification

We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.

ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We're at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.

About Our Benefits

ABS Group proudly offers a variety of industry-leading benefits designed to enhance the life and well-being of our employees and their families. These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time. The Company provides an Employee Assistance Plan (EAP) that offers additional support in personal wellness, including work-life services. ABS Group also offers a 401K plan with a generous company match, subject to plan requirements.

Equal Opportunity

The ABS Group of Companies is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.


ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.


This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs

This job has expired.

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